December 27, 2017

Stores are not required to provide refunds or to have any specific type of return policy under Ohio law. Always ask about a store’s refund policy up front before making a purchase. If a store has a refund policy, it must be clearly and conspicuously posted. Look for policies on signs in the stores, on the backs of receipts, and on an internet seller’s website. It is not acceptable for a refund policy to be printed only on the receipt because the customer sees the receipt after the purchase has been made.