Top consumer complaints of 2017

January 12, 2018

In 2017, the Ohio Attorney General’s Consumer Protection Section received more than 22,000 complaints. Ten of the most common types of complaints were:


The overall top categories were:

  1. Motor Vehicles
  2. Utilities, Phone, Internet, or TV
  3. Shopping, Food, or Beverages
  4. Professional Services
  5. Collections, Credit Reporting, or Financial Services
  6. Home or Property Improvement


Consumer complaints generally are handled through the office’s dispute resolution process, where specialists work with the consumer and the business to reach a resolution. Complaint resolution may involve, for example, a refund for the consumer or an adjustment of charges or services. In 2017, over $2.7 million was adjusted or recovered for consumers through this process, according to complaint information.